American Customer Service

This basic attitude, which is bottom line for all of our services, has allowed IRC Berlin to successfully assist international employees coming to Berlin and other major cities in Germany. Based on our own experience of moving and adjusting in “foreign” cultures, we are familiar with the strains that accompany international employees, and ex- and inpatriates, when settling into a new environment or returning home after years of a foreign assignment. Our empathy and well-rounded understanding of the specific situation of your employees can guarantee a high degree of satisfaction.

Author Photo

My philosphy

The IRC consultant’s team is truly a team of “Relocation Angels”. The management team’s international background and many years of experience abroad further supports IRC’s “American Customer Service” philosophy.

All members of the consultant team were Expats themselves. They all have experience with integrating in new environments abroad and adjusting to new cultures. Therefore we are aware of the organizational and especially the emotional challenges a change to a new living environment means. We can emphatically support all areas of adjustment. It is our top priority that each member of the family feels comfortable in his/her new surroundings. Our aim is that each member of the family, each in their own right, invests their time and energy into exploring and adjusting their new immediate responsibilities, be it the company, the new schools, and new home and culture. We successfully achieve this “angelic” assistance by truly caring and understanding – we listen carefully.

Customer satisfaction continually motivates us to bring our full commitment and knowledge as well as our personal experiences in each new assignment.

Sincerely, Ariane Almerood

EuRA Member

Kundenstimmen

Innerhalb unseres Firmenumzugs von Köln und Nürnberg nach Berlin war IRC für mich und meine Frau bei der Eingliederung in die neue Stadt besonders wichtig. Die stets professionellen und effizienten Consultants waren immer wie helfende Engel an unserer Seite und haben uns den Umzug wirklich in allen Bereichen sehr erleichtert.
Werner F., Shire Deutschland GmbH
Germany
I cannot speak higher of the excellent service offered to me by IRC during my relocation to Berlin. IRC dealt with all the difficult bureaucracy procedures in a professional and friendly way, allowing me to focus on my new role in the company.

I would like to thank my consultant Anja Kunzke for the continual care and assistance she offers. The positive impact means that I cannot recommend IRC enough.

Siobhan O.
Ireland
Das IRC Team ist absolut klasse!!

Mein Umzug nach Berlin stand 2012 an aber ein  Neustart in einer völlig fremden Stadt ist mit vielem Unbekannten verbunden. Für mich als „Rheinländerin“ würde ein unpassendes Wohnungsumfeld den Start erheblich erschweren. In intensiven Vorgesprächen haben wir daher alle relevanten Aspekte und meine individuellen Bedürfnisse abgeklärt und diese fanden sich dann auch in der Vorauswahl der Besichtigungstermine wieder.

Bereits nach einem Besichtigungstag habe ich eine passende Wohnung  gefunden! Durch die gute und intensive Betretung bin ich emotional entspannt und stressfrei in Berlin  „angekommen“.

Ein herzliches Dankeschön die tolle Betreuung und die vielen hilfreichen Tipps/Empfehlungen zum Neustart in Berlin :-).

Marion S., Takeda Pharma GmbH & Co.KG
Germany
An Indian vegetarian, without any knowledge of German immigrates to Deutschland with all bags from the comfort zone of a US University town.

Just to add on a Sunday evening when all shops were closed, with a drizzle around! At the immigration counter, nothing was understandable and everything felt too new. This was me and then I meet Ariane from IRC who came to receive me.

IRC, chosen by Deutsche Telekom, was helping us out settle. Yes, it was no less than a real pampering from ones mother. She literally took care of everything from food, accommodation and even that social and cultural comfort in a new place. What is unique with IRC is that they are not just helping you with new location, but understand your previous place well enough, to provide an excellent transition.

They are there on any day, any time until you need them. IRC experience helped me to be more ready in moving around globally. In one sentence, thanks to IRC, Germany is second home today, and I am a global citizen.

Nischal P., Xerox Innovation Group
India
There are many things to consider when a family moves to another country. Thanks to the staff of IRC Berlin our arrival in Germany has been much easier.

Anja’s international and professional experience and her profound knowledge of Berlin have been essential during the entire process, since she has supported and helped us with the search for a new home, with the selection of a school for our daughters, including interviews with school staff, with the opening of a bank account, with a countless number of administrative formalities to receive a German drivers license, etc. In several cases she went beyond her normal responsibilities to support us.

Thank you Anja, thank you IRC.

Daniel L., Bayer Pharma AG
Argentina